Most things have a route that is faster than writing to us. Find yours below. If none of them fits, write to 9.shivamgupta.6@gmail.com from any address.
Start at Report a non-payment. It lists what to gather first and what happens after you file. The full policy explains each outcome.
Write to 9.shivamgupta.6@gmail.com with the link. A listing about the wrong business, or about somebody who is not a mediator, is handled in the fast queue and taking it down is a correction rather than an enforcement action. For mediators covers this and the rest of it.
How to respond sets out the four answers, the window, and the fact that answering at all clears an "unanswered" line immediately. If you cannot claim the listing, write to 9.shivamgupta.6@gmail.com and we will record your response against the report.
You can edit your own review for a short window after it publishes and add a dated note after that, and you can withdraw it at any time. The review policy has the detail.
Making reimbursement or continued campaign access conditional on a TrustDrive review — including on deleting it — is a prohibited practice. Write to 9.shivamgupta.6@gmail.com with what you were sent. Reports of this carry the highest weight in enforcement, and the evidence stays private.
Multiple marketplace accounts, buying and refunding to manufacture a verified purchase, being told not to disclose that you were compensated, being told what to write — all of these are reportable on the mediator's listing, and a produced brief is the strongest evidence there is. The listing policy lists them all and sets out what we do about them.
Tell us which page and what is wrong at 9.shivamgupta.6@gmail.com. If it is a number on a listing, the trust page explains how each one is calculated — that is often the fastest answer.
Write to 9.shivamgupta.6@gmail.com with the link. Personal information is in the fast class alongside impersonation and abuse.
These are the targets the queues are worked to. They are measured from when you file, and they pause while we are waiting on somebody else's answer.
| What | Target |
|---|---|
| Urgent enforcement — an ongoing harm with strong evidence | 4 hours |
| A non-payment report | 2 days |
| A dispute that is holding a review back | 3 days |
| Triage of a report about a listing | 3 days |
| A claim on a listing | 3 days |
| A verification request | 5 days |
| A dispute against a review that is already published | 7 days |
Non-payment is the shortest standing target on that list on purpose: the person waiting is out of pocket now.
Not decided yet. Whether TrustDrive is required to name a formal grievance officer and publish a statutory response deadline. The targets above are product commitments. They have not been checked against what the law requires, and that check is a launch dependency.
9.shivamgupta.6@gmail.com — for everything above, and for anything not on this page.
Policy pages: non-payment, reviews, listing, and verification and the numbers. Every change to them is dated in the policy changelog.