Report a non-payment

Before you start, gather three things

You can file without all three. You will get further with two of them, and much further with all three, because TrustDrive will not publish a named report against a business on one person's word alone — including yours.

• Your order. The marketplace order confirmation or invoice, showing what you bought and what it cost you.
• Your deliverable. A link to the review, rating, post or reel you published — or a screenshot of it, if the platform has since taken it down.
• The promise. The mediator's own message saying what they would reimburse and when. A screenshot of the WhatsApp message is exactly right.

Screenshots you upload are private. They are read by TrustDrive staff only. They never appear on the mediator's page, they are never shown to other influencers, and they are not indexed anywhere.

What happens when you file

1. Nothing publishes. Your report goes into a queue. The mediator's page does not change.
2. We contact the mediator and they have 7 days to respond — or 14 if they have not claimed their listing, since they never opted into being contacted here. They can say they have paid, offer a part payment, or dispute it. They do not need an account to answer.
3. Somebody at TrustDrive decides, from the evidence and their answer. Our target is 2 days from when you file — the fastest thing this site does, because you are the one out of pocket.
4. The outcome is recorded on the listing if it is upheld, or if the mediator never answered. If they pay after being contacted, that is recorded too, with the delay.

The full policy explains each outcome, the difference between a report being upheld and a mediator not answering, and how a flag comes off.

You will need an account

A verified phone number and a declared campaign — which mediator, which platform, what you ordered, what it cost, when you submitted. That declaration is what stops anyone making claims about businesses they never dealt with, and it is why the reports here are worth reading.

If the mediator is not listed yet, add them as part of the same flow. Most listings on TrustDrive were created this way.

If you are still waiting, but it is not late yet

Declare the campaign anyway and leave it open. You do not have to file anything. A campaign sitting unreimbursed is a signal in its own right, and declaring it early is how a mediator who has stopped paying shows up weeks before anyone writes a review. You can file later if you need to, and you can mark it settled the moment you are paid.

What TrustDrive cannot do

• We cannot get your money back. TrustDrive holds no money and is not party to your arrangement. What it can do is put the question to the mediator on the record, and publish what happened.
• We are not a regulator and this is not a legal complaint. Filing here does not start any legal process and does not replace one.
• We will not publish an accusation we cannot stand behind. If you can only attest to what happened, your account still publishes as your own review and still counts toward how many people are waiting — but it does not become a named report about the mediator.

Being pressured to withdraw a report, or told that reimbursement depends on what you write here, is a prohibited practice under the listing policy. Tell us at support and we will act on it.