For mediators

Why there is a page about you, how to claim it, how to answer a report, and how verification is earned.

Why is there a page about me?

Because somebody you worked with added you, or because TrustDrive built a listing from what you have already published about yourself. Most listings here were not created by the mediator they describe, and that is by design: a directory that only contains businesses who opted in is a directory of businesses with good marketing, which is not what an influencer needs before spending their own money.

What that means in practice:

  • TrustDrive has not written anything about you. The description on a listing is written by the mediator who claimed it, and by nobody else. There is no TrustDrive-authored write-up on any listing. If your listing was compiled by us, it contains only structured facts drawn from what you published yourself.
  • The listing says where it came from. Self-listed, added by an influencer, or compiled by TrustDrive — the label is on the page, and readers can see which.
  • Anything adverse on the page has a named author who is not TrustDrive. It arrived from a person with a verified phone number, attached to a specific campaign they declared, and you had a window to answer it.
  • An unclaimed listing is not an accusation. It says nothing has been checked, because nobody could check anything.

This is not my business, or I am not a mediator

Tell us and it comes down. A listing about the wrong business, or about somebody who is not a mediator at all, is handled in the fast queue, and taking it down is a correction rather than an enforcement action — it leaves no mark against you or anyone else.

Write to 9.shivamgupta.6@gmail.com or use support, from any address, with the listing link.

Claiming your listing

Claiming means proving you are the business the listing describes. It takes a one-time code on the number your campaigns are actually sent from, plus a document that matches the name on the listing. We aim to review a claim within 3 days.

Once a listing is claimed you can:

  • write the description yourself — nobody else can;
  • state your terms in structured form: what you pay, how long you take, how you pay, and what happens to reimbursement if a platform removes the deliverable;
  • dispute a review about you, on stated grounds;
  • confirm or contest campaigns influencers declare against you;
  • request verification;
  • mark yourself as recruiting.

To claim, open your listing from the directory and use the claim link on it.

Responding to a non-payment report

If an influencer has reported that you did not reimburse them, we try to notify you on the contact recorded for the listing. You have 7 days from that notification if you have claimed your listing, or 14 if you have not — not from when they filed, and longer if you never opted into hearing from us here — and if we could not reach you, the clock never starts. A report we could not deliver cannot become an unanswered mark against you, because you were never asked.

There are four answers:

  • Reimbursed in full. Give us the transaction reference, amount and date. It is private and is not published.
  • A partial amount was paid or is offered.
  • Nothing is owed. Tell us why, and send the terms as you sent them at the time.
  • The deliverable was not acceptable. Tell us what was wrong with it.

Answering is the cheapest thing you can do here, and it is worth doing late. If the window closes with no response, the listing carries a line saying we contacted you and heard nothing — a statement about a message rather than a finding about you, but a public one, and it takes the listing out of every curated collection while it stands. That line comes off the moment you answer, whatever your answer is. No approval and no waiting: the thing it said is no longer true. The report then goes back into the queue and is decided on its merits like any other.

An upheld finding is different. It was adjudicated on evidence and a late reply does not unmake it — it clears by reimbursement the influencer confirms, by a successful appeal, or by TrustDrive correcting itself.

Not in force yet. Answering without an account. You should be able to reply with a one-time code on the number we contacted, without creating an account or claiming a listing first — requiring somebody to sign up before they can answer an accusation is indefensible. That channel is not built yet, so today answering means claiming the listing first. If you cannot, write to us and we will record your response against the report.

If we could not reach you at all — every contact route failed — no flag is raised and the wording "did not respond" is not used.

The non-payment policy sets out every outcome and every way a flag is cleared.

Reviews about you, and disputes

Every review here is anchored to a campaign the influencer declared, with a value and dates, written by someone whose identity we verified before they could submit. Reviews publish under a handle rather than a legal name, because in this market the realistic consequence of complaining under your own name is being dropped from every group in the region.

  • You can dispute a review on stated grounds — fabricated, not in your network, factually wrong, defamatory, conflicted, retaliatory, or containing personal information. This needs a claimed listing. Answering a report does not, because that is a reply that stops a clock; a dispute is a formal record that has to name who filed it, and claiming is how you become nameable. Claiming is a one-time code to a number already on your listing.
  • You can reply publicly to a review, once you have claimed your listing. The rule is one reply per review, permanent and uneditable, shown right beside the review — the review policy sets it out in full. This needs a claimed listing, the same as a dispute does, and for the same underlying reason: TrustDrive has no lawful way to tell an unclaimed listing's owner a review exists at all, so there is nobody to hand a reply screen to until you have claimed it and proved your own phone number.
  • Filing a dispute does not take the review down. It stays up, marked as under dispute, while it is decided. If filing could unpublish a review, filing would be the way to suppress reviews.
  • Your dispute rate is something we watch.

The full rules are in the review policy.

Campaigns declared against you

When an influencer declares a campaign, you have 14 days to confirm or contest it. Silence does not veto the declaration — it would be an obvious way to erase your own record — but it does label the campaign as unconfirmed wherever it appears, and confirming is the only way to get the label off.

The single fastest way to clear a signal about you is to mark the reimbursements you have actually made. A mediator who pays promptly can clear an aging count in a minute, and that is the point of the surface existing.

Getting verified

Verification is earned by producing evidence, never bought and never self-declared, and each rung names exactly what was checked. Requests are aimed at 5 days. The trust page sets out the ladder in full, what each rung proves and what it does not, and how long each stays valid.

The rung that matters most is the first one, and the rule behind it is worth stating plainly: being listed, being reviewed and being browsed are free with nothing checked, because the directory has to cover the market. Actively soliciting strangers to spend their own money is different, and TrustDrive's position is that it requires a named person behind the listing — identity verification.

Not in force yet. That gate. Identity verification is what will unlock recruiting status and recruiting placement; today the recruiting field is not tied to a tier. Claiming and verifying now is still the fastest route to being useful to an influencer reading your page.

What TrustDrive refuses to list

Some business is business TrustDrive will not take, and it is better to know before you spend time claiming a listing. In short: anything conditioned on a rating, anything fabricated, anything that instructs influencers to hide that they were compensated, anything requiring them to run multiple marketplace accounts or manufacture verified purchases, and any marketing that promises the work is "undetectable" or "account-safe".

The listing policy is the full list, numbered, along with the takedown process and the appeal route. Enforcement notices always cite the specific clause, because a finding you cannot identify is one you cannot remediate.

What this costs

Being listed costs nothing. Claiming costs nothing. Verification costs nothing. Responding to a report costs nothing.

There is nothing you can pay TrustDrive to remove, hide, delay or downgrade a review, a report, a flag or an overdue count, at any tier, ever. That is enforced in the code, not just promised here, and it is the single most important thing for you to know about how this directory is funded.

There is also nothing else to buy. TrustDrive has no paid placement, no featured slot, no advertising and no plan tiers — not deferred, removed. This page used to say the question was open; it is closed. A directory that sells nothing to the people it rates has no conflict to disclose, and that is the whole of the disclosure.